Your training seminar was highly informative. Hard Fire’s technical expertise was evident. Working with your company has been of great value to our personnel.
I appreciate your quick response when we need service. That’s part of the reason we prefer to do business with your firm.
I have personally worked with Hard Fire for over 2 years. Their customer service has always been exemplary and they are great at keeping up with schedules for PMs and communicating with us. Thank you for valuing your customers!
Simpson Strong-Tie Co., Inc.
When I began my search for an honest and reputable fire protection contractor that prides themselves on customer service I wasn’t very optimistic due to the poor service I have received from life safety vendors in the past. However, all that changed when I engaged Hard Fire to take over our manufacturing facility’s regular fire inspections. From day one they have been extremely detail oriented and have provided superior customer service and support with both projects and inspections. David, one of the first people I met with has an impressive understanding of the codes, requirements, and technology to keep our facility operating safely and within compliance. He always goes above and beyond to ensure we are doing the right thing and never tries to sell us on more than what is required. Jeff, our account manager is always responsive to our requests and quite honestly I can’t recall a time where I was left waiting or had to follow up for an answer to an inquiry or request. Thank you Hard Fire for your “Hard” work and awesome service!